At Naomi, we offer free worldwide shipping for orders above a specified value.

Order Tracking

All purchases made at Naomi include a tracking code, ensuring full transparency and allowing you to track your order’s journey until it reaches your destination.

  • Tracking Code Availability:

    • Tracking codes are provided within 2 to 5 business days after the order is processed by our suppliers.

Delivery Time

  • Standard Delivery:

    • Delivery time depends on the shipping carrier’s efficiency but typically takes 7 business days on average.

    • The maximum delivery time is up to 30 business days after payment confirmation.

Delayed or Missing Deliveries

If the delivery exceeds the maximum estimated timeframe of 30 business days, we recommend:

  1. Contacting the Shipping Carrier:

    • Reach out to the carrier to check for delivery updates and any issues.

  2. Contacting Us:

    • If the shipping carrier confirms that your order is not in their possession, contact us immediately at hello@usenaomi.com. We will coordinate with our suppliers to resolve the issue.

Compensation for Delays or Lost Packages:

  • If a logistics issue is confirmed, we will refund the full amount of your purchase.

  • Purchases confirmed as lost or undelivered after the 30-business-day timeframe will be fully reimbursed.

Delivery Requirements

  • Correct Shipping Address:

    • Ensure that your shipping address is accurate and complete at the time of purchase.

  • Delivery Attempts:

    • After three unsuccessful delivery attempts, the order will be held at a nearby post office.

    • Storage Fees:

      • If the package is not picked up within 7 calendar days, storage fees will apply based on the package’s weight and volume.

We are committed to ensuring your orders are delivered efficiently and securely. For further assistance, please contact us at hello@usenaomi.com.

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Our Story

Naomi is a women's handbag brand from Miami, born with the mission of empowering women by offering high-quality products that enhance their beauty and confidence. Each piece is carefully selected to provide not only style and elegance but also functionality and durability. At Naomi, we believe a handbag is more than just an accessory — it’s an extension of every woman’s identity, reflecting her strength and individuality. Our commitment is to provide an exceptional shopping experience while celebrating the diversity and authenticity of the women who inspire our brand.

Our Logistics Model

Our logistics model is efficient and transparent. Whenever an order is placed in our store, we communicate directly with our international suppliers. The product is shipped directly from the factory to the customer’s residence, eliminating the need for customs fees. This allows us to offer a convenient and hassle-free shopping experience, ensuring that every customer receives their handbags quickly and without additional charges.

At Naomi, our mission is to deliver an exceptional shopping experience, celebrating the diversity and authenticity of the women who inspire our brand.

Frequently Asked Questions (FAQ)

Shipping

Yes, we offer free worldwide shipping.

It depends on your location and the shipping method. Orders processed by Naomi typically take an average of 5 business days to arrive.

Exchanges, Returns, and Cancellations

You can request a free exchange or return of your product within 14 calendar days from the date of receipt of your order.

My product is defective. Can I exchange or return it?
You can activate your warranty within 30 calendar days from the date of receipt of the product at your address. Once reported, our team will evaluate the issue and proceed with the exchange or return process.