At Naomi, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://usenaomi.com/.

Definition of Personal Data

Personal data refers to any information related to an identified or identifiable person, such as name, phone number, email address, CPF, and more.

Data Collected, Purpose, and Legal Basis

We collect personal data to manage your orders, ensure safe transactions, prevent fraud, process returns, and comply with legal obligations.

Data Collected:

  • Full Name

  • Email

  • ID

  • Phone Number

  • Address

  • Payment Information

Purpose:

  • Process orders and issue invoices.

  • Handle returns, cancellations, and refunds.

  • Provide customer service and support.

  • Ensure secure transactions and fraud prevention.

  • Send notifications about orders and returns.

Legal Basis:

  • Contract Execution: Processing data to fulfill your orders and ensure delivery.

  • Legal Obligation: Compliance with applicable legal and regulatory obligations.

  • Consent: With your explicit consent for marketing and additional services.

User Rights

As a data subject, you have the following rights:

  • Access: Know what data we store about you.

  • Correction: Update or correct incomplete, inaccurate, or outdated data.

  • Deletion: Request the deletion of personal data processed with your consent.

  • Data Portability: Transfer your data to another service provider upon request.

  • Information Sharing: Know with whom your data has been shared.

  • Consent Withdrawal: Revoke your consent at any time.

Data Sharing

We may share your data with:

  • Service Providers: To fulfill orders, process payments, and prevent fraud.

  • Logistics Partners: For product delivery.

  • Payment Gateways: To facilitate secure payments.

  • Legal Authorities: In case of legal requirements or investigations.

Data Transfer to Other Countries

We may transfer your data to international partners, ensuring compliance with applicable privacy laws.

Data Security

We implement strict security measures, including encryption and restricted access, to safeguard your data. However, no system is entirely secure. If you detect any data breach, contact us immediately at hello@usenaomi.com.

Data Retention

We retain your data for as long as needed to fulfill legal, contractual, and service-related obligations.

  • Order Data: Kept for up to 10 years for compliance with consumer and civil laws.

  • Non-Essential Data: Deleted when no longer necessary.

Changes to the Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.

Contact Information

For questions or concerns about your personal data, please contact us at hello@usenaomi.com.

Effective Date: January 2024

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Our Story

Naomi is a women's handbag brand from Miami, born with the mission of empowering women by offering high-quality products that enhance their beauty and confidence. Each piece is carefully selected to provide not only style and elegance but also functionality and durability. At Naomi, we believe a handbag is more than just an accessory — it’s an extension of every woman’s identity, reflecting her strength and individuality. Our commitment is to provide an exceptional shopping experience while celebrating the diversity and authenticity of the women who inspire our brand.

Our Logistics Model

Our logistics model is efficient and transparent. Whenever an order is placed in our store, we communicate directly with our international suppliers. The product is shipped directly from the factory to the customer’s residence, eliminating the need for customs fees. This allows us to offer a convenient and hassle-free shopping experience, ensuring that every customer receives their handbags quickly and without additional charges.

At Naomi, our mission is to deliver an exceptional shopping experience, celebrating the diversity and authenticity of the women who inspire our brand.

Frequently Asked Questions (FAQ)

Shipping

Yes, we offer free worldwide shipping.

It depends on your location and the shipping method. Orders processed by Naomi typically take an average of 5 business days to arrive.

Exchanges, Returns, and Cancellations

You can request a free exchange or return of your product within 14 calendar days from the date of receipt of your order.

My product is defective. Can I exchange or return it?
You can activate your warranty within 30 calendar days from the date of receipt of the product at your address. Once reported, our team will evaluate the issue and proceed with the exchange or return process.